Frequently Asked Questions & Resources
Essence Apartments & Suites is your home and office away from home. At Essence Apartments & Suites, our two properties offer a variety of spacious apartment or suite configurations to suit singles, couples, small groups and large groups, from studios to two-bedroom apartments and suites.
Most apartments & suites offer separate living, dining, and sleeping areas, as well as fully-equipped kitchens or kitchenette facilities. If you’re travelling with a work party, our open floor plans allow our guests enough space to spread out while conveniently staying under the one roof.
The Essence Hotels & Apartment properties have an on-site reception, times do vary from hotel to hotel. We operate 7 days a week and staff are on call 24 hours a day to respond to all enquiries, with security available to attend to after-hour enquiries. ( Please note hours may vary on Public Holidays or Sundays - Please call hotel reception for information if you are checking into the hotel after 6pm)
Essence Apartments & Suites standard services include:
- On-site reception
- 24 hour access
- Broadband internet access*
- Breakfast options* - breakfast on-site or on-site restaurant or local café See hotel for further information.
- Guest Lounge with complimentary tea, coffee
- Meeting & Event space
- Housekeeping - Sustainable Housekeeping offered - weekly or on a request fee applies,
- Business administration services
- Tour assistance
* Costs apply and vary
Property features:
- Essence Hotels & Apartments properties offer a number of on-site facilities
- Gymnasium - Offsite at Chermside, Taringa properties and onsite at Carlton
- Guest Lounge
- Direct access to major hospitals in Brisbane and Melbourne
- On-site car parking
- BBQ facilities - Chermside and Carlton properties
*Costs may apply and vary.
Apartment & Suite features:
A range of apartment configurations from studios, to one, and two bedroom apartments and suites or hotel rooms
- A selection of Accessible apartments and suites to suit travellers requirements
- A second bathroom (two bedroom suites)
- Reverse cycle air conditioning/apartment controlled air conditioning
- Opening windows or doors - Chermside only
- FOXTEL
- Broadband internet access
* Costs may apply and vary.>varies at Chermside, Taringa and Carlton
At Essence Hotels & Apartments, we understand working away from home can be challenging and that’s why we always strive to meet all our travellers’ needs. Our apartments and suites offer more space, essential facilities and friendly service to help you feel as comfortable as possible during your time away from home.
The apartments and suites typically offer more space than hotels or motels, with separate living, dining and sleeping areas, fully-equipped kitchens facilities. These features, unique to apartments, allow you to cook your own meals, and relax with plenty of space.
Essence Hotels & Apartments have 2 properties in Queensland, Australia. They are located close to the airport, Central Business district and are positioned near large shopping, restaurant precincts in Chermside and Taringa.
1 property in Melbourne - Carlton located centrally to the CBD, Melbourne Airport and Melbourne Markets.
No. Essence Hotels & Apartments does not charge an online booking fee for bookings made directly with a property through the Essence Apartments & Suites website.
Essence Hotels & Apartments properties have onsite reception staff or after hours assistance. Each property have different opening hours.
In addition to reception, management is available to ensure the security of all guests and to attend to any urgent after hours enquiries you might have.
Yes. To confirm your booking, we ask that you provide the details of a valid credit card or make a cash deposit equal to the first night’s accommodation, prior to arrival.
Variations to this may apply during peak periods and at the property's discretion.
Credit card merchant fees will apply to Domestic and International credit cards. These fees are payable by the guest direct at transaction time.
A cancellation fee of one night's accommodation will apply to any booking cancelled within a 24hour or 48 hours of the arrival time. Each hotel offers different cancellation terms, please refer to your booking confirmation. Group, Conference and Wedding cancellation policy varies, please refer to your documentation.
If no arrival time is specified, 2pm will be considered the arrival time. Cancellation fees will automatically be charged to the credit card provided, or deducted from the reservation deposit.
Any Essence Hotels & Apartments property may alter these terms and conditions for specific bookings and advise the alternate terms and conditions that will apply especially during major event dates.
Essence properties accept all major credit cards (Visa, MasterCard, American Express,) and cash.
On arrival, a pre-authorisation of your credit card, for the amount from $50.00 to $100.00, will be required.
If paying by cash, a security bond for at least the first night will be required upon arrival. This amount may vary, so please check with your Essence Hotels & Apartments property.
For guests staying over 2 weeks additional bonds will be required.
You are required to provide a current driver’s license or passport.
Valid Credit Card for pre authorisation on arrival, a fee will be taken
The reservation name, must match the person checking into the hotel.
Check-in is 2pm. If you’re arriving before this time, you need to contact the property directly to make alternative arrangements.
While every effort will be made to accommodate early arrivals, this will be dependent on availability and at the discretion of each property.
Check-out is 10am. If you require late check-out, you will need to contact the property directly to discuss availability.
While every effort will be made to accommodate requirements for late checkout, this will be dependent on availability and at the discretion of each property.
Meeting & Conference facilities– our properties have dedicated conference and meeting facilities available to you and external businesses. Broadband internet access, wireless connectivity, audio visual equipment, and catering options are available upon request at Essence Apartments Chermside or Essence Suites Taringa.
Essence will help to ensure that conferences run smoothly by providing on-site business support, and the option of iced water, mints, note pads, and pens. To enquire about the facilities and availability at a specific property, please contact the property directly.
Reception hours vary between our three hotels and may change without notice. We are open 7 days a week and times may vary on a Public Holiday. We also offer after hours and late check in assistance.
Essence Apartments Chermside - 7am to 8pm, Essence Suites Taringa -7am to 10pm Monday to Saturday and 9am to 5pm Sunday, Essence Carlton- 24 hours
In addition to on-site reception, Essence properties have access to staff or management ensuring the security of all guests and to attend to urgent after hours enquiries.
Essence offfers sustainable housekeeping. Each hotels offers different services but it is normally weekly. If you wish for a daily service a fee will apply. Extra amenities are available from reception.
Essence offers a range of dining options for travellers as we are well supported with local cafes and restaurants within a short walk or drive from our hotels. We offer vending machines at each hotel for snacks, drinks and meals.
Essence Apartments Chermside contain a combination of an oven, hotplates, microwave, fridge, glassware, crockery, cutlery, cooking utensils and dishwashing facilities. This allows you to cook for yourself in the comfort of your apartment.
Essence Suites Taringa offers microwave and mini fridge and sink plus cutlery.
Essence hotel Carlton offers shared kitchen and laundry facilities.
Parking options vary across our properties and range from on-site to secure off-site. In certain cases, car parking will incur a fee, so please contact your property for details.
Yes. Essence accommodates all travellers, whether it’s for one night, two weeks or many months at a time.